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Accessible Customer Service Plan E-mail

Larry Grummett Insurance Broker Ltd. is committed to making our services accessible to everyone. We comply with the customer service standards of the Accessibility for Ontarians with Accessibility for Ontarians with Disabilities Act, 2005.

If you would like information about our compliance, have a comment or question, please contact us as shown below.

Providing Services to People with Disabilities

Assistive Devices
We serve all people with disabilities, including those who use assistive devices. We ensure that our staff are trained and familiar with various assistive devices that may be used by people with disabilities while accessing our services. 

We also ensure that staff know how to use the assistive devices at their respective work locations which are applicable to their positions.

Communication
We communicate with people with disabilities in ways that take into account their disability. We train our staff who communicate with customers on how to interact and communicate with people with various types of disabilities.

Telephone services
We provide fully accessible telephone service to all. We offer to communicate by email, fax or other methods if regular telephone communication is not suitable to someone's communication needs.

Use of service animals
We welcome people with disabilities, including those who are accompanied by a service animal, on the parts of our premises that are open to the public.

We ensure that all staff dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

Use of support persons
We welcome people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

There are no fees charged for support persons. 

We ensure that all staff dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by either a support person.

Notice of temporary disruption
We give notice when our services are disrupted or our facilities closed in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice includes information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Depending on circumstances we post notice of temporary disruption using such methods as window or door signage and our website.

Training for staff
Larry Grummett Insurance provides training to employees, including those who deal with the public and all those who are involved in customer service policies, practices and procedures. The training is in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

This training is provided to all staff who deal with the public or are involved in customer service policies, practices and procedures within three months of their start date.

Training will include
An overview of the Accessibility for Ontarians with Disablilities Act, 2005 and the requirements of the customer service standard.

Larry Grummett Insurance’s plan related to the customer service standard

How to interact and communicate with people with various types of disablilities.

How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

How to use any equipment, devices or otherwise available on-site that may help with providing goods or services to people with disabilities.

Feedback process
The goal of Larry Grummett Insurance Broker Ltd. is to meet and surpass expectations while serving people with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Larry Grummett Insurance provides services to people with disabilities can be made by e-mail, verbally, and in writing.

All written feedback will be directed to the President:

Randy Ruetz, President
E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Phone: 519-327-8025
Fax: 519-327-8035
Toll Free: 1-800-361-8666

Larry Grummett Insurance Broker Ltd.
P.O. Box 160, 2 Elora St. S., Clifford ON N0G 1M0

Once received, the feedback is redirected to the appropriate officer/manager/supervisor. In person feedback should be provided directly to the applicable manager/supervisor. We will acknowledge receipt of phone and email feedback within one business day (24 hours). An acknowledgement will be sent to fax and mailed feedback within 5 business days of receipt.

Modifications to this or other policies
Given our commitment to respecting the dignity and independence of people with disabilities, any policy of Larry Grummett Insurance that does not do this will be modified or removed.